Shipping policy

Last updated: November 10, 2026

Thank you for shopping with Qruz Home. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Order processing time: 1-5 Days

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Shipping methods and estimated delivery time after dispatch: 5-7 Days. Confirm these details and update checkout delivery estimates before launch. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

PRE-LAUNCH DRAFT: Qruz Home plans to offer free standard shipping on US orders. 

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

Planned shipping destination: United States. US supplier dispatch location, supported states and territories, PO box eligibility, and exclusions: 

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at voquinton@gmail.com or use the contact details in our contact information policy.